Shipping policy

Shipping Policy – Chateau Marchetti

Last updated: October 19, 2026

Thank you for shopping with Chateau Marchetti. This policy explains order processing, shipping, international charges, and digital delivery.

Order Processing

Physical orders are typically processed within 1–3 business days after payment is confirmed. Processing may take longer during holidays, promotions, or unusually busy periods. We will notify you of significant delays.

Processing time is separate from shipping transit time. Business days exclude weekends and public holidays.

U.S. Shipping

Our U.S. economy shipping option is USA Economy, with an estimated transit time of 5–8 business days after shipment, in addition to processing time.

Available shipping options and applicable charges are displayed at checkout. Any free-shipping offer will be shown at checkout.

International Shipping

We ship eligible physical products to select international destinations. Availability depends on the product and delivery address. Some products may be excluded because of size, weight, carrier restrictions, or destination requirements.

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Transit estimates begin after shipment and do not include order processing time.

Customs processing, carrier delays, weather, holidays, and local conditions may affect delivery. Delivery estimates are not guarantees.

Duties, Taxes, and Import Fees

International orders may be subject to customs duties, VAT, other import taxes, and carrier brokerage or handling fees.

Charges collected at checkout will be displayed before you complete your purchase. If checkout confirms that duties and taxes are prepaid, those specified charges are covered by the payment collected.

If applicable import charges are not collected or prepaid at checkout, the recipient is responsible for paying them when requested by customs authorities or the carrier, unless otherwise required by law.

Import charges are separate from shipping charges unless expressly stated at checkout.

Order Tracking

Once your physical order ships, we will email a shipping confirmation with tracking information if the selected shipping method supports tracking.

Please allow 24–48 hours for tracking updates to appear.

Address Accuracy

Please review your shipping address carefully before placing your order.

If you need to correct an address, email houseofmarchetti@gmail.com as soon as possible with your order number and the corrected information. We will try to accommodate changes before shipment, but cannot guarantee changes once an order is being processed or has shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you about next steps and explain any additional shipping charges before reshipment.

Lost, Damaged, or Delayed Packages

If your package appears lost, arrives damaged, or is significantly delayed, email houseofmarchetti@gmail.com with your order number and a description of the issue.

For damage, please include photos of the item, packaging, and shipping label where possible. Retain the item and packaging while we review the issue.

We will investigate with the carrier and arrange an appropriate resolution under our Return and Refund Policy and applicable consumer rights.

Order Changes and Cancellations

To request a change or cancellation, email houseofmarchetti@gmail.com as soon as possible.

We will try to accommodate requests before shipment. Once an order ships, we generally cannot change its contents or delivery details. Any applicable cancellation, withdrawal, or return rights remain available.

Digital Products

Digital products are delivered electronically. No physical item will be shipped, and no shipping charge applies to digital-only orders.

After payment is confirmed, download links or access instructions will be provided by email or through the order-confirmation page, as described in the product listing.

Physical-order processing and shipping transit times do not apply to digital downloads.

If you cannot find your download email, check your spam or junk folder. For missing links or inaccessible files, email houseofmarchetti@gmail.com with your order number.

Returns and Refunds

Please see our separate Return and Refund Policy for full terms.

Eligible physical-product returns may be requested within 14 days after delivery. Both U.S. and international customers arrange and pay return shipping for change-of-mind returns, unless applicable law requires otherwise.

Customers will not be charged return shipping for damaged, defective, or incorrectly supplied items. Please contact us for instructions before sending an item back.

Digital-product refund terms are explained in our Return and Refund Policy.

Contact

For shipping, delivery, or order-support questions, email:

houseofmarchetti@gmail.com